Dipankar Chatterjee — Enterprise Strategy & Transformation Leader

Profile

A strategist who delivers at scale

A transformation leader moving into enterprise strategy — 14+ years turning business vision into modernization, growth, and measurable P&L impact across global enterprises.

I operate at the intersection of business strategy and technology. Today I oversee multiple strategic Google programs under the Alphabet umbrella at Cognizant — including GCP and the ISV marketplace — managing a contract portfolio valued at over $100 million annually and leading cross-functional teams of 300+ professionals.

My focus is bridging complex business strategy with Generative AI and cloud innovation — working hands-on with modern AI copilots like Gemini, GitHub Copilot, and Claude — to drive enterprise modernization and operational efficiency. Alongside delivery, I hold a deep portfolio in process excellence and risk mitigation — contract documentation, Statement of Work management, and comprehensive risk strategies that keep delivery flawless and compliant at every stage.

Across 14+ years spanning IT, Telecom, BPO, and Financial Services, I've owned P&L, shaped strategy, and led award-winning transformation. I'm now ready to step from senior delivery leadership into an enterprise strategy or top-leadership seat — setting direction, not only executing it.

Leadership pillars

How I create enterprise value

Enterprise strategy & vision

Shaping strategy and operating models that turn business vision into modernization, growth, and measurable outcomes.

Scaled execution & P&L

Owning P&L and leading 300+ across $100M+ portfolios — proof that strategy translates into real, measurable results.

Executive influence

Driving client-facing transformation and setting the innovation agenda with senior leadership at Cognizant and Google.

AI & cloud-led growth

Bridging business and technology with Generative AI and Google Cloud to unlock the next wave of enterprise value.

Career history

Experience

Sep 2025 — Present11 mos · Current role

Transformation Program Manager

Cognizant · Google / Alphabet

Own the transformation agenda for Google's (Alphabet) programs at Cognizant — GCP, the ISV marketplace, and more — operating as the bridge between Google's leadership and the teams that deliver.

Set the innovation and transformation strategy — running the end-to-end ideation cycle to bring new capabilities from discovery to market and keep a quarters-deep pipeline ahead of demand.
As Product Owner, defined the roadmap and shipped 2 business-critical products for Google — owning them from vision through launch.
Work AI-first — leveraging AI copilots (Claude, Gemini, ChatGPT) to accelerate discovery, planning, and delivery, and steering the product roadmap from an AI-assisted to an AI-autonomous framework.
Define and deliver integrations across enterprise platforms, APIs, and third-party systems — including the Google Cloud ISV marketplace.
Act as the executive interface — communicating with C-suite and senior stakeholders and collaborating across multiple lines of business at Cognizant and Google.
Steer a $100M+ annual portfolio and a 300+ organisation toward enterprise modernization and measurable outcomes.
Lead the transformation function for GCP technology across multiple PODs; anchor governance, contract, SOW, and compliance discipline.

Earned hereGoogle Cloud Digital LeaderGoogle Cloud Generative AI LeaderGoogle AI Professional

Mar 2021 — Jul 20254 yrs 5 mos · Pune

Manager

AffinityX · AI-Led Transformation & Automation

Ran AffinityX's transformation and automation charter as a hands-on, early adopter of AI and RPA — embedding AI-driven decisioning and intelligent automation across IT, BPO, Telecom & Financial Services. Reported to the AVP, leading cross-functional teams of 110+, and set the foundation for my current cloud and Generative-AI work at Cognizant.

Championed AI-driven workflow redesign and future-ready, intelligent automation — pairing RPA, Lean Six Sigma, and Agile (CSM) to lift operational efficiency 49% and profitability 53%.
Designed and deployed AI-enabled KPI & ROI dashboards, putting real-time intelligence on financial performance, cost savings, risk, and SLAs directly into leadership's hands.
Owned P&L and the full delivery lifecycle across Agile, Scrum, Waterfall & Hybrid — sustaining 98.5% SLA, 94% CSAT, a 20-pt NPS uplift, and cutting cost-to-serve 24%.
Built PMO governance, risk registers, and regulatory-compliant documentation (SOPs, SIPOC, BRDs) aligned to QMS, ISMS & audit standards.
Recognized for innovation — the AX Innovation Champ Award (2022) for outcomes driven through AI and transformation, and the ELITE Award, Best Process (2022–2024); drove Project Domino to 99.20% accuracy.

Earned hereLean Six Sigma Black BeltPMP®CSM

Mar 2014 — Mar 20217 yrs 1 mo · Pune

Business Process Lead

Tata Consultancy Services · Data & AI-Driven Service Delivery

Led mission-critical, medically sensitive Australian telecom accounts while bringing an early, data- and AI-driven mindset to a traditional service floor — heading a 20+ member team that sustained 99%+ SLA and full regulatory compliance across a seven-year tenure.

Introduced AI-driven analytics and Agile/Scrum (CSM) practices ahead of the curve — using data to sharpen decisions, optimise resource allocation, and accelerate continuous service improvement.
Drove improvement through continuous inspection and adaptation — lifting First Call Resolution 17% and NPS 12 points in a year, with CSAT of 94%+ ranking the team in the top 5% of regional operations.
As first-level escalation manager, resolved 90%+ escalations in-house and cut complaint turnaround 25%; coordinated with telecom authorities and NBN to ensure zero downtime for critical users.
Led two Lean Six Sigma Green Belt projects using RCA and Voice-of-the-Customer insights to reduce Telecom Ombudsman complaints and raise NPS.
Built SOPs, QA feedback loops, and agent training/coaching — cutting repeat queries 22%, boosting productivity 15%, and reducing onboarding time 20%.

Earned hereLean Six Sigma Green BeltRPA Program ManagerBusiness Analyst

Jan 2013 — Mar 20141 yr 3 mos · Pune

Customer Advisor

Tech Mahindra · Risk, Fraud & Financial Compliance

Delivered specialised financial support for a leading UK telecom provider — resolving billing disputes, payment fraud, and account verification under strict KYC, AML, and Ofcom compliance. This early role is where my foundation in risk, governance, and data-driven analysis took root.

Ran identity verification and enhanced due diligence (EDD) on high-risk accounts to prevent fraud — lifting First Call Resolution 15% and cutting repeat calls 18% through root-cause analysis.
Processed high-value adjustments, credit reviews, and refunds under anti-fraud protocols, reducing unauthorised payouts and financial exposure 12%.
Monitored and escalated suspicious transactions per AML guidelines, driving an 8% drop in confirmed fraud cases over six months.
Maintained 100% accuracy in CRM and billing records — zero compliance breaches across internal and external risk assessments.
Partnered with Risk & Compliance using fraud-detection and transaction-monitoring tools, and supported fraud-awareness & KYC training that cut processing errors 12%.

Toolkit

Areas of expertise

Generative AIGitHub CopilotGoogle GeminiClaudeChatGPTGoogle Cloud (GCP)Enterprise Transformation Program & Agile DeliveryPMP®Lean Six Sigma Process ExcellenceContract & SOW MgmtRisk Mitigation ComplianceStakeholder ManagementCross-functional Leadership Operational ExcellenceAtlassian / Jira

Credentials

Certifications & education

// Certifications — selected

Google Cloud
Gen AI Leader

Google Cloud
Digital Leader

PMP®

Six Sigma
Black Belt

Scrum
Master

RPA Program
Manager

Google AI ProfessionalAtlassian AgileAIGPE™ Minitab ExpertCertified Lean Expert Business AnalystRisk Management+ more

// Education

Leadership Programme
Indian Institute of Management, Ahmedabad · 2023
Bachelor's Degree
Kakatiya University

PMP®Google Gen AI LeaderCloud Digital LeaderLean Six Sigma Black BeltScrum MasterEnterprise TransformationIIM Ahmedabad PMP®Google Gen AI LeaderCloud Digital LeaderLean Six Sigma Black BeltScrum MasterEnterprise TransformationIIM Ahmedabad

Recognition

Awards & honors

✦

Diamond Impact Award

Google

✦

Spotlight Award

Cognizant

✦

ELITE Award — Best Process

AffinityX · 2022–2024

✦

AX Innovation Champ

AffinityX · 2022

Let's build what's next

Ready for the leadership table

If you're hiring for enterprise strategy, transformation, or a senior-leadership mandate where this track record fits, I'd welcome a conversation.

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